Please note, as the risk of COVID-19 is still prevalent, we ask all patients to continue to wear a face covering unless exempt and social distance when in the surgery.
The Practice is now offering some face to face appointments as well as telephone triage appointments.
Face to face slots should be attended at your given date and time.
Telephone slots you will be called back on your booked date however please note these slots are not time specific.
Please do not book any appointments for covid related symptoms
It is easier and quicker to manage appointments via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- We run an enhanced appointment system with a mixture of pre-booked and on the day appointments
- Appointments can be made at reception, by telephoning or using our online service
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Appointments
Monday and Fridays
Due to high demand most appointments on Mondays are bookable on the day only. However, there are a limited number that can be pre-booked for your convenience.
Tuesday – Thursday
A mixture of pre-bookable and on the day appointments will be available.
Nurse Appointments
The Practice Nurses are highly trained and can deal with a large number of ailments. They have surgeries throughout the day and if any complex issues arise there is always a doctor on hand. The following is a list of minor illnesses that our nurses can deal with:
Back Pain (Physiotherapist may be more appropriate) Bites/Stings Boils Cold&Flu Cold sores Constipation Cough Cystitis Diarrhoea and vomiting | Dizziness Earache Eczema Hay Fever Emergency Contraception Headache Head Lice Neck pain Impetigo | Infected wound Ingrown toenail Nappy rash Sinusitis Sore eyes Sore throat Sunburn Threadworms |
Urgent
All urgent cases will be seen the same day although you may not see the doctor of your choice. Doctors consult from 8:30am to 5:30pm. Please be aware that on days of very high demand we may limit the number of pre -bookable appointments.
Phlebotomy (Blood Tests)
If you require any blood tests, please make an appointment with one of our health care assistants.
Treatment Room
This is provided daily by Nurse Aitken. At this clinic we are able to take blood, injections, dress wounds, ear syringing.
Physiotherapists
We now have physio triage clinics available at the surgery. Please contact reception for details.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
Why does the receptionist need to ask what’s wrong with me?
Reception staff are trained to ask certain questions to ensure that you receive
- The most appropriate medical care
- From the most appropriate health professional
- At the most appropriate time
Receptionists are asked to collect brief information from patients
- To help doctors prioritise home visits and phone calls
- To ensure patients receive the appropriate level of care
- To direct patients to see the nurse or other health care professional rather than a doctor where appropriate.
Any information given by you is treated strictly confidentially.